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Which operating system does PhoneRescue for Android support?
Currently, PhoneRescue for Android can be used on both Windows and Mac computer.
Windows OS: Windows 10, 8, 7, Vista, XP (64bit & 32bit)
Mac OS: macOS Mojave, macOS High Sierra, macOS Sierra, OS X 10.11, 10.10, 10.9, 10.8
To get more technical specifications about PhoneRescue for Android, please refer to this page.
What is the difference between Quick Scan and Deep Scan function?
Quick Scan function helps you scan and transfer the existed data from device to computer. Deep Scan function helps you scan and recover lost data to device or computer based on your Android device has been rooted.
Why the scanned personal data shows as dots?
You may meet the situation that the scanned personal data (contacts, messages, etc.) is covered by some dots. This is because that it’s the free trial. Once you upgrade to the purchased version, you can preview & recover all of them.
What kind of data can be recovered to device?
Currently, Deep Scan function of PhoneRescue for Android can help you recover Contacts, Call Logs, Messages, Calendar back to both device and computer. The rest of data (Photos, Music, Videos, App Documents, WhatsApp, Line) can only be recovered to computer.
Why the scanned data shows in red on PhoneRescue for Android?
On PhoneRescue for Android, the scanned personal data (messages, contacts, etc.) may show in red. It means the data is deleted or lost. But do not worry. PhoneRescue for Android can help you recover the data back to both Android device and computer.
Why the scanned personal data shows one black line in PhoneRescue for Android?
When you scan the persoanl data with the help of PhoneRescue for Android, you may see that the scanned personal data shows one black line. It means that the data includes the existed and deleted data at the same time.
What is the price of PhoneRescue for Android?
Currently, PhoneRescue for Android provides 3 versions based on price difference.
1. For Single License (One-year Subscription), the price is $39.99, which only can be used on one computer but can be used for unlimited Android devices. You will enjoy one-year upgrade and support freely.
2. For Single License (Lifetime), the price is $49.99, which only can be used on one computer but can be used for unlimited Android devices. You will enjoy lifetime upgrade and support from our official website freely.
3. For Business License, the price is from $299 to $1299 based on the activation quantity of computers (from 10 computers to 60 computers).
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What to do if I fail to download/install PhoneRescue for Android on computer?
If you fail to download or install PhoneRescue for Android on computer, please try the troubleshooting steps below:
1. Please kindly check whether your computer operating system is compatible with PhoneRescue for Android:
https://imobie.com/phonerescue/specs-android.htm
2. Please make sure the Internet connection on your computer is stable while launching downloading and installing process.
3. Please check that all anti-virus and firewall software is temporarily disabled on your computer.
4. Please try to copy & paste the download URL in the browser to download PhoneRescue for Android again:
For Windows:
https://imobie.com/go/download.php?product=pra&os=win
For Mac:
https://imobie.com/go/download.php?product=pra&os=mac
5. If the problem persists, please send the screenshot to for further analysis.
What to do when I can’t open PhoneRescue for Android on Mac?
Currently, PhoneRescue for Android can be used on Mac OS 10.8 and higher.
If the OS version of your Mac is before 10.8.0, you may fail to open PhoneRescue for Android on your Mac. In that condition, please upgrade it to use our product normally. Or you can download & install PhoneRescue for Android on your family or friend's computer to give it a new try.
If your OS version is compatible with PhoneRescue for Android, considering this rare issue, please kindly provide us with Log file to our directly for further analysis. Please find error log and send it as attachment via email to us from this path:
Mac: /Users/Your computer name/Library/Application Support/com.imobie.PhoneRescue-for-Android /PhoneRescue for Android /LogsFolder
How to update PhoneRescue for Android?
We provide two ways for users to update PhoneRescue for Android to the latest version. One is to click "Check for Updates" from PhoneRescue for Android directly.
The other one is to download the latest version of PhoneRescue for Android from our official website directly:
How to uninstall PhoneRescue for Android?
How to uninstall PhoneRescue for Android on your computer? Please refer to the instructions below to learn more about that.
For Mac:
Open Finder > Click Applications > Find PhoneRescue for Android > Choose Move to Trash option after right-clicking PhoneRescue for Android > Then right-click Trash to select Empty Trash.
For Windows:
Please open Control Panel > Choose Programs > Click Programs and Features > Find PhoneRescue for Android > Right-click PhoneRescue for Android to Uninstall/Change.
Why the download link of PhoneRescue for Android expires?
We received some feedbacks about this issue from our users. This is because the download link sent from purchase platform is time-limited. But don’t worry about it. You can download it in our official website anytime freely.
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How to activate PhoneRescue for Android?
The trial version of PhoneRescue for Android supports to scan and preview your lost data. But if you want to recover your lost data back to device and computer, you need to activate PhoneRescue for Android with the license code (product key). Please follow the instruction below to activate PhoneRescue for Android.
1. Launch PhoneRescue for Android on your Windows/Mac computer and then click the Shopping Cart icon on the upper left corner.
2. Copy the license code (product key) and paste it on the activation area. Then, please click "Activate" button. Meanwhile, please make sure the Internet connection is stable while registering.
3. Once PhoneRescue for Android has been registered successfully, the interface below will display.
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How to switch language in PhoneRescue for Android?
At present, PhoneRescue for Android supports 7 languages (English, Japanese, German, French, Spanish, Arabic and Simplified Chinese). Please refer to the following detailed instructions to choose your preferred language:
For Mac version:
Open PhoneRescue for Android > Click the Menu tab on the upper left of the screen > Click Choose Language > Choose your preferred language > Click Getting Started.
For Windows:
Open PhoneRescue for Android > Click the Menu tab on the upper right of the screen > Click Choose Language > Choose your preferred language > Click Save.
How to change the output format of contents in PhoneRescue for Android?
When recovering data to computer, PhoneRescue for Android supports changing the format of the data. You can simply follow the instructions below to change the format:
Launch PhoneRescue for Android > Connect your Android device to computer > Click Next > Click the Settings button at the bottom-left of the interface > Choose the format of your desired data > Click Save.
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What to do if PhoneRescue for Android fails to detect my Android device after I plug it in?
For most occasions, PhoneRescue for Android can detect your Android device automatically once your device is connected to computer. But if you find that PhoneRescue for Android fails to recognize your Android device after a long time, please refer to troubleshooting steps below:
1. Please download the latest version of PhoneRescue for Android from the link below:
https://imobie.com/phonerescue/download-2018.htm
2. Please check if you have enabled USB debugging option in Settings.
3. Please check whether your USB cable is loose. If so, please reconnect it. If your USB cable is broken, please give new one a try.
4. Please make sure that your Android device can be detected by your computer.
5. Check whether you have the latest version of USB Driver and ADB Driver on your computer and device. If not, download and update them from Android official website.
If problem persists, please contact our for further diagnosis.
How to launch Developer options on Android device?
The developer options will not display if you just get a new phone or you clear your device data. Please follow the detailed instruction below to launch Developer options on your Android device (take SAMSUNG as an example):
1. Open Samsung > Go Settings > Click "About device" option > Click "Software info" option.
2. Click "Build number" several times, you will get the message "Developer mode has been turned on" on the interface of mobile. Then, you will see the "Developer options" after returning Settings.
How to turn on USB debugging option (Android 5.0 and above) on Android device?
To transfer data between computer and device, you need to turn on USB debugging option. Please refer to the following instructions to turn on USB debugging option on your Android device (take SAMSUNG as an example):
1. Open Samsung > Go Settings > Click Developer options.
2. You will get the messages below on the interface of mobile when you choose to turn on USB debugging option. Then please click "OK" to allow USB debugging.
How to turn on USB debugging option (Android 4.0) on Android device?
If you want to transfer data between device and computer, you need to turn on USB debugging option. Please refer to the detailed instructions below to turn on USB debugging option (Android 4.0) on your Android device (take SAMSUNG as an example):
1. Open Samsung > Go Settings > Click Developer options.
2. The messages below on the interface of mobile will pop up when you click to turn on USB debugging button. Then please click "OK" to allow USB debugging.
How to recover data when the phone screen is blacked out?
We would like to explain that if your device screen is blacked out, you can not recover data from your Android device. Because you can not turn on USB debugging option to let our software to detect your device.
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What to do if PhoneRescue for Android fails to remove Android screen lock?
Usually, PhoneRescue for Android can remove the screen lock of your Android device successfully. But if PhoneRescue for Android fails to remove the screen lock of your Android device, you can refer to troubleshooting steps below:
1. Please make sure your device can be detected by PhoneRescue for Android.
2. Please make sure your device has been rooted successfully.
3. If problem persists, please contact our for further diagnosis.
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What to do if PhoneRescue for Android crashes or freezes while scanning?
Some users may meet the issue that PhoneRescue for Android crashes or freezes occasionally. If you encounter the crash/freeze problem, please fix it by follow suggestions below:
1. Firstly, please restart your iOS device and PhoneRescue for Android to run it again.
2. If problem persists, please send a log file to our . If you fail to send log file to us via mail, please kindly submit your request with log file from link below: https://my.imobie.com/support/create_ticket.php
How to send PhoneRescue for Android log file?
If you meet some technical problems when using PhoneRescue for Android, to help us make better analysis and find a solution for you, please send the log file to iMobie directly.
For Mac version:
Open PhoneRescue for Android > Click PhoneRescue for Android in the upper left of the interface > Click Send Log > Send the zip file to us as attachment via mail.
For Windows version:
Open PhoneRescue for Android > Click the Menu tab > Click Send Log to Us from the drop-down menu > Send the zip file to us as attachment via mail.
If you cannot send log directly, please find error log and send it to us from this path:
Mac: /Users/Your computer name/Library/Application Support/com.imobie.PhoneRescue-for-Android /PhoneRescue for Android /LogsFolder
Windows: C: User\Your computer name\AppData\Roaming\iMobie\PhoneRescue for Android\Errorlog
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How can I tell if it's been rooted successfully?
If you use PhoneRescue for Android to root the Android device, once the root process starts, it will display the interface below:
Once it has been completed, the message of the interface below will pop up. Then, please click "OK" to continue the further operation.
And then, your device is rooted successfully.
What to do if I fail to root device?
Android uses permissions in the file structure, every file, folder and partition, which has a set of permissions. These permissions decide who can view, write and execute a file — certain users have access, while users who don't have the right permissions are blocked from having access. Rooting device lets you get the permission as Super Administrator User in Android system. Once you get it done, you can do anything in Android system.
PhoneRescue for Android can root your device. But as we know, there are many kinds of Android device in the market. Thus, it is hard to guarantee PhoneRescue for Android can root all Android devices. It will be appreciated for your generous forgiveness and kind understanding in advance.
If PhoneRescue for Android fails to root your device, we recommend you use other rooting software to root your device, they are Kingoroot and iRoot. You can gain more information about them from the link below: https://imobie.com/guide/best-free-rooting-software.htm.